Archive for October, 2009
EMBARGOED UNTIL 01:01HRS 28TH OCTOBER 2009
28th October 2009
PENALTY FARE APPEAL SUPPORT, RELEASES DAMMING INVESTIGATIVE REPORT INTO FIRST CAPITAL CONNECT’S TARGETED ENFORCEMENT TEAM.
Penalty Fare Appeal Support today released an investigative report into the actions of First Capital Connect’s Targeted Enforcement Team “TET”.
The main reasons that PFAS has had to resort to these actions was due to the increasing complaints we have received from our site users in regards to a group of ‘feral’ inspectors, out of uniform, and due to the complete lack of communication from FCC.
We have been contacted by pregnant females who were bullied by the TET, contacted by parents of children who have had to deal with their son or daughter in hysterics after being spoken to by TET inspectors.
Part of our investigation was also started when we received anonymous correspondence from a manager within FCC who also complained about the attitudes of the TET.
We have also discovered that management have given each individual targets which is totally against the Penalty Fare scheme.
Penalty Fare Appeal Support.
Download the report at: http://www.penaltyfareappeal.co.uk/files/PFAS2009-1-FCCTET.pdf
Notes to Editors:
Penalty Fare Appeal Support was set up to protect passengers from Train Operating Companies issuing unfair Penalty Fare notices in violation of the rules or procedures which exist to protect such people. We inform passengers of the correct procedures and rules.
PFAS also exists to help support passengers which think they have had an incorrectly issued notice and we advise them on what rules have been broken.
PFAS has over 70 years of collective experience in the Revenue Protection area of the railways both during the British Railways era and the current privatised era.
Since PFAS was created, we have had the majority of Penalty Fares sent into our site overturned, due to various rule breaches or inaccuracy’s.
Comments Closed
It has recently been announced that Elaine Holt has been given free reign to cherry pick her new management for the newly created Directly Operated Railways.
DOR has been created by the Department for Transport to enable them to take over the failed National Express East Coast franchise via a subsidiary company called East Coast Railway Co Ltd T/A East Coast.
Elaine Holt was chosen by Lord Adonis, Railway Minister to head the new DOR company, rumoured to be on a salary of around £170k.
Elaine left FCC after several failures which happened under her watch, the main failure being that the Thameslink Project was seriously delayed due to the non-delivery of new trains. Any competent Managing Director would have spotted the warning signs way before the actual problem arose.
Staff morale also dropped during her reign and pointless money wasting exercises took place. No wonder that staff call her the fairy princess, and also believe that she will screw up East Coast like she screwed up FCC.
Elaine poached several members of staff on her departure, however this was done in such a way that FCC did not know about it. Karen Boswell, who was Customer Services Director for FCC has now left FCC to work with Elaine at DOR.
Elaine’s PA has also been poached, and PFAS has been told that several other members of staff at FCC head office have given in their notices. With a mind to accepting Elaine’s bribe?
Will East Coast suffer the same fate as FCC at the hands of Elaine and her team of merry wo/men?
You can now get 25% off a Family and Friends Railcard and 10% off 16-25 and Senior Railcards.
Until midnight 26 October, it’s possible to get 10% off the Senior, 16-25 and Family & Friends Railcards when you buy them using promotional codes online.
Enter the promotional code “NXEC10″ for the 16-25 Railcard and “NXECSEN10″ for the Senior Railcard when ordering online via the Railcard website.
Until midnight Sun 8 Nov, you can get a 1 year Family & Friends Railcard at just £19.50 instead of the usual £26.
Use the special railcard link and code “halfterm25″.