Privacy Policy
We are pleased to provide information to all of our customers about our online privacy policy. Please be assured that we use our best efforts to protect the privacy of visitors to this web site. This Policy was last updated 20th April 2011.
Types of Information we Collect and how it is Used
Penalty Fare Appeal Support, herin refered to as 'PFAS', only gathers personal information, such as first and last names, addresses, telephone numbers, and email addresses, when voluntarily submitted by you. For example, personal information may be collected from you when you send in E-mails, when you submit information via our contact page, when you submit assistance with an appeal, submit a support ticket, use our Live Help system, or when you sign up to our on-line forum.
PFAS may, in its sole discrection, contact you in the future using the personal details above, to keep you informed of any promotions or information related to PFAS.
PFAS will also collect details such as your IP address and IP block owner, your browser details, your referral information, and statistics of your computer, in order to identify specific computers.
This is a standard practice which is done on most websites.
PFAS may publish your computer details in part or in whole, in our sole discrection, on a public website without further notice, however these details will be annoymised.
PFAS will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998. Except as specified below, we will not sell or rent any of these details to any company.
Sharing of Personal Information
PFAS will never share your personal information. We do not sell, transfer or disclose personal information to any other company.
Companies may be engaged by PFAS to perform a variety of functions, such as, fulfilling orders, assisting with promotions, providing technical services for our web sites, etc. These companies may have access to personal information if needed to perform such functions.
However, these companies may only use such personal information for the purpose of performing that function and may not use it for any other purpose.
PFAS reserves the right to use or disclose any information as needed to satisfy any law, regulation, legal request or when issued with a warrant, to protect the integrity of the site, to fulfil your requests, or to co-operate in any law enforcement investigation or an investigation on a matter of health and safety.
Use of cookies.
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.
Two types of cookies are used on this website:
Session Cookies: Which are temporary cookies that remain in the cookie file of your browser until you close the browser.
Persistent cookies: Which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie). Cookies can help a website to arrange content to match your preferred interests more quickly. Most major website's use cookies. Cookies cannot be used by themselves to identify you.
How we use Cookies and what information we collect
Session Cookies To allow you to carry information across pages of our site and avoid having to re-enter information.
Persistent Cookies To help us recognise you as a unique visitor (just a randomly generated number) when you return to our website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly. Within research surveys to ensure you are not invited to complete a questionnaire too often or after you have already done so. To track whether advertisements are clicked on by users.
Third Party Cookies
Third parties serve cookies via this site. These are used for the following purposes: To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.
Use of Web Beacons
Some of our Web pages may contain electronic images known as Web beacons (sometimes known as clear gif's) that allow us to count users who have visited these pages. Web beacons collect only limited information which including a cookie number, time and date of a page view, and a description of the page on which the Web beacon resides. We may also carry web beacons placed by third party advertisers. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.
Disabling/Enabling Cookies
You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled.
For information about how to disable cookies in your browser please visit the About Cookies website.
Access
You are in control of any personal information you provide to us on-line. If at any time, you would like to correct the personal information we have about you or if you would like to change your preferences for contacts from us or on behalf of our business partners, you can let us know by contacting us using the contact form located here. In order to review any personal information we have collected about you via a web site or to ask us to delete that information or to stop further use of the information, please enquire via the contact form located here.
Links to Other Sites
PFAS may offer links to sites that are not operated by PFAS. If you visit one of these linked sites, you should review their privacy and other policies. We are not responsible for the policies and practices of other companies.
Changes to our Privacy Policy
PFAS reserves the right to change this privacy policy without further notice to you. Therfore we suggest that you check here periodically.